An organisation seeks to develop a local electronic Know Your Customer (eKYC) solution to verify both new and existing users. The system should validate identity documents such as ICs or passports, implement facial recognition, and detect user liveliness. Additionally, it should identify the registered owner of a vehicle and match it with the user. This capability will enhance user verification across platforms and services, particularly in improving toll operations and access to accurate vehicle data.

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Desired Outcome

A fully functional, locally-developed eKYC system that accurately verifies user identity and links it to their registered vehicle. The system should include document verification (IC/Passport), facial recognition with liveliness detection, and integration with vehicle registration databases. It should also support real-time authentication to be deployed at toll booths or within mobile apps for seamless customer experience and operational efficiency.

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Potential Impact

This eKYC solution will strengthen the organisation’s operational integrity by preventing fraud, ensuring correct vehicle classification for tolling, and enabling safer, personalised services. It enhances trust in digital interactions and supports national aspirations for locally-built secure tech. For motorists, it ensures fair toll charges, better account security, and potentially faster resolution of disputes or incidents involving vehicle ownership or classification.