The current system can be improved with an AI-powered chatbot to handle client enquiries, reducing response times and minimising human intervention. Automated order guidance can provide real-time document validation, error-checking, and intelligent suggestions, ensuring a smoother ordering experience. A more intuitive user interface will also simplify tariff selection, making the process more user-friendly.

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Desired Outcome

Deploy an AI-driven chatbot for client engagement, coupled with real-time order guidance for document validation and tariff selection. The goal is to streamline client queries, reduce response times, and automate key parts of the order process for efficiency.

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Potential Impact

Improved customer experience with faster, more accurate responses. Reduced manual workload for staff, lower error rates, and smoother order processing. This results in increased client satisfaction and greater operational productivity.