eServices Terms & Conditions

1. Definitions and Interpretation

1.1. In these Terms and Conditions, the following words and expressions shall have the following meanings:

1.1. In these Terms and Conditions, the following words and expressions shall have the following meanings:

1.2. The words and expressions used in these Specific Terms and Conditions, which are defined in the General Terms and Terms of Use but are not defined in these Specific Terms and Conditions, shall have the same meanings as defined in the General Terms unless the context otherwise requires.

1.3. The headings or titles to the Clauses in these Specific Terms and Conditions are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Specific Terms and Conditions.

2. Commencement and Duration of Service

2.1. The Service shall commence on the date the Service is provisioned by eServices, subject to Clause 1 of Terms of Use and activation of the said account.

3. Termination

3.1. For Customers who have subscribed for the Service, eServices or the Customer
may not terminate within the minimum contract period. Notice of termination of the Service shall be given in writing by one party to the other not less than thirty (30) days prior to the next renewal.

3.2. Upon termination, all subscribed SaaS, paid or otherwise, shall be terminated and all data and user accounts will be removed and deleted.

4. Fees and Charges

4.1. Fees and Charges shall be applicable should the Customer purchase any SaaS on the Service. This shall equally apply to any person(s), namely administrators, who are granted rights to purchase any SaaS on behalf of the Customer.

4.2. Purchase of SaaS is only by Customers who are registered business entities in Malaysia.

5. Service Requirements and Limitations

5.1. The Customer acknowledges that Service availability is subject to:

5.1.1. technical capability of the eServices network and of eServices’s delivery systems at the time at which the Service is requested or delivered; and

5.1.2. provisioning time that is required by eServices to provide the Service.

5.2. The Customer shall ensure that all Customer-provided equipment on its premises that connects to the Service will perform according to published technical specifications for such equipment and eServices’s interface and other specifications for the Service.

5.3. The Customer acknowledges that:

5.3.1. it must procure and maintain at its own expense any equipment, software, operating conditions and/or specifications needed to implement, receive and/or use the Service, unless eServices expressly agrees otherwise in writing; and

5.3.2. the technical means by which eServices supplies the Service is at eServices’s sole discretion.

5.4. The Customer shall not:

5.4.1. through the use of the Service infringe eServices or any third party’s copyright or other intellectual property rights pertaining to the information or resources available nor shall the Customer retain such information or resources for re-use in any computer system or otherwise; and/or

5.4.2. use the Service to access information or resources which are private to individuals and/or organisations unless permission to do so has been granted by the owners or holders of the rights to such resources and information.

5.5. If the Customer reports a fault and, following investigation by eServices, either no fault is found or eServices determines that the fault is not with the eServices
network or eServices Equipment, then eServices may charge the Customer a fee
for the fault report at eServices’s then prevailing rate.

5.6. The Customer shall ensure that the Service supplied under this Agreement is
only used for Customer’s own consumption within its own organisation and that it will not re-supply the Service to its own customers or any third parties, unless stated otherwise by eServices. In the event that the Customer breaches this clause, eServices may terminate the Service and all SaaS associated with the Customer’s account, immediately without any liability to eServices whatsoever, including in damages or otherwise. eServices reserves the right to also seek compensation from the Customer in respect of any loss and damage incurred.

5.7. The Customer shall be solely responsible for the use and consequences of the Service and for any content, information, data or the like stored by the Customer, in or disseminated through any Customer account(s). For avoidance of doubt, Customer account(s) includes any and all accounts assigned by the Customer.

5.8. In no event will eServices be responsible to the Customer or any other parties for any loss, corruption, destruction or alteration of any content, data, information or the like stored by the Customer via the Service.

5.9. eServices may, at any time and without any notice, temporarily suspend the Service for operational reasons such as repair, maintenance, upgrade or improvement of the Service or because of an emergency. eServices will restore the Services as soon as reasonably practicable. eServices may also modify the Services in order to keep pace with the prevailing demands and technological developments, at its discretion and without any notice to Customer.

5.10. The use of the Service is subject to any instructions, notices and directions of eServices as may be given from time to time.

6. Service Provision

6.1. eServices shall charge for all Work at eServices’s then prevailing rate, where applicable.

6.2.1. the application (Customer Registration Web Form) submitted by the Customer and received by eServices is not duly completed, signed and company stamped as necessary; and/or

6.2.2. eServices considers it is unable to perform the Work due to non-availability of resources.

6.3. In addition to the Fees and Charges in Clause 3 of the General Terms, a surcharge shall be payable for any Work on public holidays, the eve of public holidays, or outside the following hours: Monday to Friday , 9.00am - 6.00pm

6.4. If eServices commissions the Service and the Customer's facility subsequently deteriorates to a level below the specifications and operating conditions advised by eServices, then the Customer shall rectify the situation forthwith to meet the specification.

7. Consent to Use and Disclose Information and Data

7.1. The Customer agrees that eServices shall be entitled to use or disclose any information or data disclosed by the Customer. The Customer is entitled to withdraw such consent in the procedure as prescribed by eServices from time to time.

8. Refund Policy

8.1. For Customers who have subscribed for the SaaS Service, there shall be no refund for any cancellation of subscription by Customer.

9. Delivery

9.1. Our focus is complete customer satisfaction. SaaS services will be delivered within 7 working days from the subscription date. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

10. General

10.1. The Customer acknowledges and agrees that the Service may include third party software and/or other related items to which the Customer agrees to bear any and all risk in respect of any use by it thereof or reliance upon any results or data produced thereby. eServices makes no warranty or representation whatsoever in relation to any component of the Service and specifically disclaims any and all express or implied warranties (including any warranty as to non-infringement, satisfactory quality and/or suitability for purpose etc) in relation therewith to the maximum extent permissible by law. Accordingly, the Customer shall not make any claim whatsoever against eServices or any of its related corporations that is howsoever based on any use by such Customer of any component of the Service hereunder.

10.2. The Customer shall, at all times, be bound by and shall fully observe and comply with any and all third party terms and conditions of use (“Third Party Terms”) whether or not attached to these Specific Terms, including any variations and/or amendments thereto, that is howsoever and/or whensoever notified to the Customer by such third party or by eServices. The Customer acknowledges and agrees that it shall be a condition for the Service to be rendered or continue to be rendered (as the case may be), for the Customer to agree to and be bound by and to fully observe such Third Party Terms.

10.3. Without prejudice to the foregoing, the Customer acknowledges and agrees that the Customer is responsible for ensuring that any terms and conditions of use of the Service are brought to the attention of, and complied with by, any person that the Customer permits or allows to use the Service.

10.4. This Agreement may be terminated forthwith by eServices if the Customer’s use, content or conduct in relation to the Service is deemed unlawful including, without limitation, fraud, invasion of privacy, illegal pornography, obscenity, defamation or interference with, or disruption to, other network users, network services or network equipment.

10.5. The Customer shall be bound by and shall fully observe and comply with all the General Terms as well as such other terms and conditions as may be agreed or Accepted by the Customer. The rights and protections conferred on eServices under these Specific Terms and Conditions shall be additional to the rights and protections conferred on eServices under the General Terms and any other erms and conditions agreed or Accepted by the Customer.

10.6. Any Clause in the General Terms, these Specific Terms and Conditions, or any other terms and conditions as may be agreed or Accepted by the Customer, that is invalid, unenforceable or illegal shall be enforced as nearly as possible in accordance with its terms, but shall otherwise be deemed severed and shall not affect the enforceability of any other Clauses, which Clauses shall continue to be valid and enforceable to the fullest extent permitted by law.

10.7. The Service provided by eServices under these Specific Terms and Conditions may not be re-sold or otherwise re-provided by the Customer to any other person(s) whomsoever. In the event that the Customer desires to re-sell or re- provide the Service, the Customer and eServices shall enter into a separately negotiated agreement prescribed for the same by eServices containing the terms and conditions for such a re-sale or re-provision.

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